Terms and Conditions of Use

Terms and Conditions of Use – ZENE

Article 1 – Definitions

In these conditions, the following definitions apply:

  • Withdrawal period: the period during which the consumer may exercise their right of withdrawal;

  • Consumer: a natural person not acting in the course of a profession or business who enters into a distance contract with the entrepreneur;

  • Day: calendar day;

  • Distance contract: a contract for a range of products and/or services where the obligation to deliver and/or purchase is carried out remotely;

  • Durable medium: any tool that allows the consumer or entrepreneur to store information in a way that can be consulted later without modifications;

  • Right of withdrawal: the possibility for the consumer to cancel the distance contract within the withdrawal period;

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers;

  • Distance communication technology: means that can be used to conclude a contract without the consumer and the entrepreneur being physically present in the same place.

Article 2 – Identity of the Entrepreneur

  • Company Number: 16094170

  • Address: 20 Wenlock Road, London, N1 7GU, United Kingdom

  • Represented by: Francisco Valterlanio Maia Queiroz

  • Trade name: ZENE

  • Email: contacto@tiendazene.com

Article 3 – Applicability

These terms and conditions apply to all offers from the entrepreneur and to all distance contracts concluded between the entrepreneur and the consumer. The text of these terms and conditions will be made available to the consumer before the conclusion of the distance contract. If the contract is concluded electronically, the text will be provided in a way that allows the consumer to easily store it on a durable medium. If this is not possible, the text will be sent to the consumer free of charge upon request.

Article 4 – The Offer

If an offer is subject to a validity period or specific conditions, this will be clearly indicated. The offer contains a complete and accurate description of the products and/or services provided. Obvious errors or mistakes in the offer do not bind the entrepreneur. Product images are representative, but we cannot guarantee that displayed colors match the actual colors of the products.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and complies with the stated conditions. If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt of this acceptance. The entrepreneur will take appropriate measures to ensure secure electronic data transmission and maintain a secure web environment. If payment is made electronically, adequate security measures will be implemented.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to cancel the contract within 14 days without providing a reason. The reflection period starts the day after the consumer receives the product. During this period, the consumer must handle the product and packaging with care. If the consumer wishes to exercise the right of withdrawal, they must inform the entrepreneur within the allowed period and return the product according to the provided instructions.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, they are responsible for the direct costs of returning the products. The entrepreneur will refund the amount paid by the consumer as soon as possible, and no later than 14 days after cancellation, provided that the products have been received or the consumer has provided proof of return.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal in the following cases:

  • Products made to order or customized;

  • Products with broken security seals (e.g., hygiene products);

  • Products that deteriorate quickly or have a limited shelf life.

Article 9 – Price

During the validity period indicated in the offer, the prices of products and/or services will not be increased, except due to changes in tax rates or applicable duties. The listed prices do not include import taxes or customs duties, which are the responsibility of the consumer.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the contract and the specifications mentioned in the offer. Legal warranty applies in case of manufacturing defects or damaged products. If a defect is discovered, the consumer must notify the entrepreneur within 14 days of delivery.

Article 11 – Delivery and Execution

The entrepreneur undertakes to process product orders with care. Products will be delivered to the address provided by the consumer, within the timeframe specified in the offer. In case of delay or product unavailability, the consumer will be informed and has the right to terminate the contract with a full refund.

Article 12 – Payment

Amounts due by the consumer must be paid within 7 days of order confirmation. The consumer is responsible for immediately reporting any errors in the provided payment information.

Article 13 – Complaints

Complaints regarding the execution of the contract must be submitted to the entrepreneur within 7 days of discovering any defects, in a complete and clear manner. The entrepreneur will respond to complaints within 14 days.

Article 14 – Applicable Law

Contracts between the entrepreneur and the consumer are exclusively governed by Brazilian law.