Shipping Policy

Shipping Policy – ZENE

At ZENE, we are committed to ensuring that your products are delivered safely and on time. Below are all the important details regarding our shipping policy.

1. Delivery Areas

We currently deliver throughout France. At this time, we do not offer international shipping.

2. Delivery Times

Delivery times may vary depending on your location. Once your payment is confirmed, our estimated delivery times are as follows:

  • Metropolitan areas: 5 to 10 business days

  • Remote areas: 7 to 15 business days

Note: These timeframes are estimates and may vary due to external factors such as strikes, peak seasons, or unforeseen events.

3. Order Processing

All orders are processed within 2 business days after payment confirmation. Once your order is shipped, you will receive an email with a tracking number to follow your package.

4. Shipping Fees

We offer several shipping options, which will be calculated at checkout. During certain special promotions, we may offer free shipping, which will be clearly stated in the promotion details.

5. Order Tracking

As soon as your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery on the La Poste website or the website of the selected carrier.

6. Delivery Address

Please ensure that the address provided at checkout is accurate. We are not responsible for address errors that may cause delays or returned parcels. If you need to change the delivery address, please contact our customer service as soon as possible.

7. Delivery Issues

If you encounter any issues with the delivery of your order, such as delays or lost packages, please contact our customer service team, who will be happy to assist you in resolving the issue.

8. Return Due to Failed Delivery

If your order is returned to us due to an incorrect address or absence at the delivery location, we will contact you to arrange a new delivery attempt. Any additional reshipping costs will be the responsibility of the customer.

9. Contact

If you have any questions about our shipping policy or need help tracking your order, feel free to contact our customer service: